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Terms and Conditions

Bookings

All bookings made online will require full payment before confirmation. Online bookings can be made up to 9 days in advance.

Bookings can also be made in person, by telephone (01325 406000/01325 406411) or by minicom (01325 380786) from 2pm eight days in advance of the booking.

Refund Policy

If you have made a booking online you may rearrange within nine days of the original booking date. Refunds may be considered at the Manager's discretion but cannot be done online. Please contact the Dolphin centre on 01325 406000 to discuss a refund. No refunds will be provided for bookings made just 24 hours before the hire date.

Cancellation Policy

Every effort will be made to preserve casual and block bookings, including working with the hirer; however occasionally it may be necessary to cancel or change its location due to unforeseen circumstances.

In the event that a booking is cancelled by us, any deposit or other monies paid for or towards the charges for the hiring shall be returned. We will not be liable for any additional costs incurred by the hirer other than the charges paid to us for the booking.